Service Management
The image of facility management operations is determined by professional and effective follow-up of requests, complaints or reported issues. Prequest Service Management provides a modular solution that makes sure these are properly registered, responded-to, monitored and managed.
User-friendliness is central to our Service Management product line. Access to all functionality is controlled by authorisation levels that you specify yourself, and a wide range of reports can be generated.
Much of the functionality is available also via the internet and/or intranet, meaning:
- Better access: not dependent on workplace or location
- Scalable: broad and controlled access
- Optimal availability: 24 hours per day / 7 days per week
- Reduction in facility management workload: system-handled tasks and responsibilities